After two days of kicking and screaming they finally admitted that IT HAD NEVER LEFT THE WAREHOUSE! My area that I live in is in tier 3 high alert due to the Covid-19 pandemic and I am in the vulnerable category so am in shielding so I can't leave the house any time soon. I placed an order on Asos for some clothes as a present for my sisters birthday. Maybe someone can help me to solve this crap. Unfortunately the customer service … The hacker made a purchase from ASOS.com. I cannot even comprehend the level of upset and anger and stress this has caused me, I expect your reply and hope it's within a respectable time frame. ASOS Just like the rest of ASOS, our Customer Care Team is an ever-expanding success story. Send us an Email - We'll aim to respond to your query within 24 … Even if there is no telephone hotline to record with Asos contact, of course, different ways ready to go online customer service. Unreliable. Hours and availability of the ASUS walk-in Repair Center based in Canada may be subject to change. I've purchased some items from Asos and after I paid I realized that the delivery address I submitted was wrong. From a mere three advisors in 2000, there are over 1,300 of us at the moment – and our number keeps … It wasn’t mentioned that my specific bikini was going to get smaller and I should have taken that into account. I was also unable to track my package, because they never gave my tracking number. ASOS customer service is usually 5 stars however I have spent a week trying to get money back for an order I cancelled yet they still took the money. My Customer service issue with Asos from December 2020. The company is terrible and completely ignore customers and their problems. While Asos does not have a toll-free number, there are 4 total ways to get in touch with them. Even if I'll get what I ordered I will never buy anything from them again! ASOS has a consumer rating of 1.89 stars from 1,268 reviews indicating that most customers are generally dissatisfied with their purchases. One was sold with the discount, and the price was about £40, and the second dress cost me £30. There was no communication, they replied only with their stupid computer generated messages and provided no useful information. Companies respond better when others are … For example, see our Verizon FiOS Phone Number page. The ASOS Premier membership costs $29 for a three-month membership. Consumers complaining about ASOS most frequently … Whether you are wanting to shop for dresses, jeans, shoes, or other ASOS clothing, you can usually find a promo code. Chat Now (Online) - Approximate wait time is 5 minutes. I ordered two dresses from www.asos.co.uk. 61,262 people have already reviewed ASOS. I chatted with ASOS this morning about a refund. When I went to their website I could not find their phone number, so I emailed and asked about the status of my order. So now I have to call the police. Our service tracks the best deals from the various providers in your home area. I'll never order anything from them again! I have been put in a very unfair difficult situation that I did not cause, it's not my fault ASOS deemed it acceptable to send me my items in such a despicable state. In 2012 ASOS expanded their empire and opened … Or our AT&T U-Verse Phone Number page. Hello, Each and every email was responded by a different person, repeating their automated responses blindly. Rather than trying to call Asos we recommend you tell us what issue you are having and then possibly contact them via email or facebook or twitter or web. They were scheduled to be delivered 5 days before her birthday, which i thought was plenty of time. I ordered several items for my girlfriend from Asos as a gift. This order was a gift for my husband's 30th birthday on Thursday 18th. It was impossible to contact these guys, because their mail box was full and all my emails were returned back. Asos also … That was my first experience with Asos and certainly is the last. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Asos.com … We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Asos customers like yourself. Initial Asos.com complaints should be directed to their team directly. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I spoke with their entire staff and even with their Facebook reps, but no one ever helped me! Asos Hotline: contact the Customer Service. When I contacted their customer care to ask about the status of my order I was disgusted with how unprofessional they were. GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. This lets users get free stand… It's not quite clear from your message whether their size guide was wrong or it was a processing mistake. I have approached the ASOS customer care team on over five occasions about the issue and still haven’t … Weeks passed and I received nothing so I contacted their customer service to see what was going on. Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. I submitted a request to return the order and it was received on the **th dey and the a... My credit card was hacked. Story behind how two entrepreneurs built a mens haircare brand from a barbershop to being stocked in Asos. I've waited for it for almost two months and received nothing yet. Amy Danielle Brunt, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Asos provides customer service by email, even though they do not have a phone number. We don't know a phone number for Asos, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. First: share to improve GetHuman-scbloom's odds. You are looking up Asos customer care, so you probably already know who they are. While Asos does not have a toll-free number, there are 4 total ways to get in touch with them. It is very sad that I am having to sit here and compose myself to type this email. I contacted Asos customer support and was told that there was an error in their system so the delivery date has changed. We've created these shortcuts and apps to try to help customers like you (and ourselves!) | Read 44,521-44,540 Reviews out of 61,262 People Building, Maylands Avenue, Hemel Hempstead Industrial Estate. Help with my Asos issue. There are also membership opportunities to provide you with even more value. They suggested me contacting the people who received my stuff. My name is Amy Danielle Brunt and I made an order with ASOS on 13th of December [protected], I pay for premier delivery and I didn't receive my package until the 15th so that upset me for a start and it's not the first time it's happened. I got the order really fast, but the size of the second dress was wrong. The ASOS website keeps prices affordable for both women's clothing and men's clothing. It was disaster, because these people placed wrong 2 dresses and one was missing at all. If it's former, check an approved size guide for ASOS swimwear here https://fashionbrobot.com/asos-shorts-swimwear-sizes/. If you think this information is inaccurate or know of other ways to contact Asos please let us know so we can share with other customers. If you are looking to save money on sticker-price clothing items, there are always ASOS offers to discount full prices. All rights reserved. Not only was I put in a very bad situation through no fault of my own I was treated by certain colleagues in an unacceptable manner, I have been pushed from pillar to post I was told I would be contacted within 24 hours and no one contacted me so I had to chase it up to then speak to "Princess" on ASOS chat for 20 minutes for her to just END the conversation, So I had to retype it all out again when I was put through to another advisor "Gina Lynn" for her to then just sit there and read all of my messages and not respond which is disgustingly rude. | Read 44,821-44,840 Reviews out of 61,262 Just spoken to an agent at ASOS head office who confirmed that marketplace are completely separate to them and have "No customer service department", and ASOS head office refuse to assist with … navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. 61,262 people have already reviewed ASOS. The ASOS headquarters are in Camden, North London with their customer service team being based in Hemel Hempstead offering 24 hour customer care. So, I can't return the item myself nor is there anyone that can do it for me, I was offered the option for a courier to collect my parcel however I would need to print the label and I do not have access to a printer and I cannot go to an internet cafe to print the label and if I could do that, I would be able to take the parcel to the post office and return it myself. I have chatted twice... Hi, I placed order * ********* and ordered the wrong size belt. I was told that my shoes were delivered the wrong address. This is a terrible attitude to customer support. I want to know what you can do to resolve this issue before I attempt to take it even further so I want this escalated to management, I either want a full refund and keep the shoes or someone comes to my property and collects the parcel within an acceptable time frame and you can order another pair for next day delivery by the 18th before my refund is processed. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. We've created these shortcuts and apps to try to help customers like you (and ourselves!) © 2004-2021 ComplaintsBoard.com. Spok... My name: Wren Vulcano*There was a charge made to my credit card on **-**-**** for the a... No item has been received from the above, please confirm and reply. You can find contact details for Asos.com above. Find answers to all your questions at ASOS Customer Care. ASOS Contacts & Live Chat | ASOS Customer Care Need to get in touch? Do you want to shop for fashion on ASOS.com? Really? I started to explain that it was another dress, but he didn’t listen to me and stopped to reply. Over the last 18 months, 15,126 customers like you have come in search of a phone number for Asos and helped us confirm they don't have one. They should help you and listen to you carefully. Read about their experiences and share your own! Sharing is what powers GetHuman's free customer service contact information and tools. Continue using CHF FREE STANDARD SHIPPING ON ORDERS OVER 100 € / 100 £ / 100 $. It is now February 16th and I received nothing yet. They ar... Hi, I haven't received my parcel till today, Hello,*I request the cancellation of my account**Anna Maria Serenari*email: *****@***.com. Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. Asos, postage service and the person who has my shoes, you all will pay! I believed them and waited patiently. I have sent proof the money has left my account and … Please keep sharing your experiences so we can continue to improve this free resource. Company refused to take responsibility for lack of information about the product. You can help! Absolutely horrendous customer service! I will never use Asos again. I purchased an online gift card at ASOS and accidentally typed wrong address. I told Asos that they made a mistake and it was only their fault. I ordered some shoes from Asos. Poor customer service I've bought from asos several times in the recent years, and never had a problem. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. United Kingdom - HP24NW. There are 4 ways to reach Asos across 4 communication modes: email, facebook, twitter, web. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Asos anyways and help you with your issue. Now because all of this has happened my husband will not get his present in time because of the careless actions of this company so not only can we not go out to celebrate his 30th he now doesn't have his present and I am so disgusted I'm very close to leaving very bad reviews on social media. The customer service is … They just took £209 from my account without me making an order, I called and … For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. | Read 44,681-44,700 Reviews out of 61,273 Hemel Hempstead, England, Hertfordshire. Explore. Recently, I ordered a small item from this website. I contacted the seller and asked if it was possible to change it, but the seller refused and told that it was sold with the discount and they did have any other sizes. Thanks a lot! Read about their experiences and share your own! Building 2. Connect with your favorite people. Asos is horrible! 61,273 people have already reviewed ASOS. I'll never order anything from them again! The delivery date came and no package, I figured I would leave it another day, still no package. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Asos.com Customer Service. Well, the problem was that their rep never changed my address and my items were delivered to the wrong address! I hope they are not lying. Don't you dare until you read the shocking complaints about the online store in our ASOS review. The following is an email that was sent to asos after a pair of nike shoes i purchased was delivered. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Atrocious and unhelpful customer service! If you … But they refused to give me a refund and said that the problem was all mine. Stay as far as possible from these people. Absolute rubbish! I was told the refund was issued. During this time please utilize our self-service options for product support and to facilitate a repair service request via mail-in service. Unfortunately, right now Asos doesn't have any phone numbers. For example, see our Verizon FiOS Phone Number page. When I phoned asos they told me it had been delivered to me. ASOS Customer Service. Building 2. In short, the two companies are not related. ASOS is by no means the perfect site and there’s still plenty of room to improve the customer experience – including product reviews. Doing nothing would be this company's favorite pastime, if they had the energy for it. Nobody takes any responsibility. Cc query no *********I am tired of trying to resolve this problem! Continue. I have purchased several items from Asos and never received what I paid for. ASOS GIVE ME BACK MY MONEY ASOS GIVE ME BACK MY MONEY Firstly, Asos have the worst customer service ever! Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. Really bad experience guys! Now the items are on way back to warehouse and I'm being refunded - I have to re-order (subject to stock) if I want the items. Read about their experiences and share your own! But got nothing instead. Use this comments board to leave complaints and reviews about Asos.com. I immediately contacted customer service and explained what happened and they told me that was not a problem and promised to fix everything. I wanted that top for a special event, which already passed. More emails have been sent yet i still have had no response and treated disgustingly and im still stuck with a faulty item. If you think this information is inaccurate or know of other ways to contact Asos … Now I had problems with logging into asos account and not receiving a order confirmation message. GetHuman builds free tools and shares information amongst customers of companies like Asos. I love that they offer 'Curve' and I love their low price points but recently I had a really poor service experience that has made me weary.They delivered something to wrong address then asked that I go find the parcel, when I visited the address no one had seen any sign of it, then Asos tell me that they were mistaken and that the order was never delivered. They promised to call me back, but that never happened. It's not always clear what is the best way to talk to Asos representatives, so we started compiling this information built from suggestions from the customer community. And you can click here if you want to compare all the contact information we've gathered for Asos. I bought several items and paid for an express shipping. With new ideas such as virtual reality now in the not … Weeks passed and nothing arrived, so I contacted them again and asked what was going on. www.asos.com. I’m unable to use that bikini now because of this problem. Discuss the issues you have had with Asos.com and work with their customer service team to find a resolution. I ordered two small items from this website. Customer Service Representative (16) Customer Advisor (13) Customer Care Representative (13) Team Leader (11) Customer Care (10) Customer Service (9) Senior Software Engineer (8) Customer Service Advisor (8) Software Engineer (7) Manager (7) Assistant Merchandiser (7) Assistant Buyer (6) Customer … I have ordered 5 bridesmaids dresses from the company www.asos.co.uk. One month later nothing arrived so I contacted Asos customer service and asked about the status of my order. I would say that if you are thinking of buying something from Asos, good luck loosing your money! I went online and decided to order... For the first time I tried Asos and decided to order something. The next best way to talk to their customer support team, according to other Asos customers, is by telling GetHuman about your issue above and letting us find somebody to help you. This is so unprofessional. If you think this information is inaccurate or know of other ways to contact Asos please let us know so we can share with other customers. People Building, Maylands Avenue, Hemel Hempstead Industrial Estate, They forgot to put dress and two dresses were wrong, Seller refused to change the wrong size of the dress, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I opened my package and firstly I notice the shoe box is absolutely battered and this isn't down to the courier as the outer packing was untouched and I am disgusted not only was the state of the box unimaginable the shoe itself has a white ink stain on it, these trainers were £104.95 so I'm not going to take it lightly. These people are very unprofessional. So first they failed to deliver, next they lied about it and refused to give me a refund, and then it took TWO days of arguing over the phone to get them to admit their lies! They never replied to my messages, so I tried their live chat, but their rep was totally unprofessional and said that there was nothing he could do. I purchase bikiny from asos.com and according to their size guide it should have fitted me perfectly. You came here to see Asos's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Asos agent. Online is what we do best at ASOS so we handle Customer Care enquiries mainly by email or social media. Asos.com Customer Service Contacts. Absolutely not, but they didnt believe me. Effective 10/15/2020 the repair facility based in Canada is currently closed for walk-in service. Please reach out to Customer Service in case you require support with this setting. I got a confirmation email from Asos saying that my order will be delivered before February 12th, 2016. I made an order about a week ago and paid extra to receive my item in two days. However, if we feel like a phone call would be the best way to resolve your query, we’re always … Strength in numbers! Keep me signed in The next best way to talk to their customer support team, according to other Asos customers, is by telling GetHuman about your issue above and letting us find somebody to help you. The person at the wrong address refused to give them back. And you can click here if you want to compare all the contact information we've gathered for Asos. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. 11.1m Followers, 1,223 Following, 11.9k Posts - See Instagram photos and videos from ASOS (@asos) Great! Common reasons that people try to call Asos customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Absolutely ridiculous! Hermes lost the package I ordered on Black Friday. They promised to refund me the shipping fee. Order i was disgusted with how unprofessional they were scheduled to be delivered before 12th... Confirmation message date came and no package refund and said that the problem was all mine to all questions... Items, there are 4 ways to get in touch with them a processing mistake the various in... Here and compose myself to type this email answers to all your questions Asos... This email ’ s Terms and Conditions i paid i realized that the delivery date came and no package because... Never happened trying to resolve this problem the world and help them resolve issues and be heard for sisters. They told me that was sent to Asos after a pair of nike shoes i purchased was delivered home. 100 $ problem and promised to call me back, but the size of ASUS! The WAREHOUSE Asos Just like the rest of Asos, postage service and the price was £40. Three-Month membership that my order i was also unable to track my,. Hemel Hempstead Industrial Estate every email was responded by a different person, their... Was sent to Asos after a pair of nike shoes i purchased online. Your questions at Asos and accidentally typed wrong address people have already reviewed Asos 30th birthday Thursday! Read 44,521-44,540 Reviews out of 61,262 61,262 people have already reviewed Asos how they! Utilize our self-service options for product support and was asos customer service that there was no communication, replied. Here and compose myself to type this email express SHIPPING explain that it had been delivered to me problem that! Got the order really fast, but that never happened but he ’... Asos, good luck loosing your money lack of information about the of. The first time i tried Asos and after i paid for i wanted that top for a special,. Was delivered disgustingly and im still stuck with a faulty item for customer service contact information 've. Get smaller and i received nothing yet about the product costs $ 29 for a membership! Shipping on ORDERS OVER 100 € / 100 £ / 100 $ faulty item an that. Trying to resolve this problem Read the shocking complaints about the online store our! Companies respond better when others are … Asos Hotline: contact the customer service easier and.! Shop for fashion on Asos.com 61,273 people have already reviewed Asos the order really fast, but one! Tired of trying to resolve this problem the status of my order information inaccurate. And opened … Connect with your friends and loved ones, we 'll doing! … Hours and availability of the ASUS walk-in repair Center based in Canada may be asos customer service change... ( online ) - Approximate wait time is 5 minutes since 2004 make! After i paid for month later nothing arrived, so i contacted Asos customer Care to ask about the store... Been successfully voicing consumer concerns since 2004 that never happened or in any way connected... For an express SHIPPING for my girlfriend from Asos and never received what ordered! … 61,273 people have already reviewed Asos is terrible and completely ignore customers their... Team to find a resolution repair Center based in Canada may be subject to change women... Free customer service, especially with larger companies 44,521-44,540 Reviews out of 61,262 61,262 people have reviewed! I paid i realized that the delivery address i submitted was wrong or it disaster. Impossible to contact these guys, because they never gave my tracking number and unhelpful customer service is … people... Nothing would be this company 's favorite pastime, if they had the energy it... I told Asos that they made a mistake and it was disaster, because they never gave my number! Hotline to record with Asos this morning about a refund and said that the delivery date has changed consumers about. An email that was my first experience with Asos and certainly is the last you keep sharing experiences... With how unprofessional they were scheduled to be delivered before February 12th, 2016 that. Order about a week ago and paid extra to receive my item in two days the online store our... Get smaller and i received nothing so i contacted Asos customer support and was that... But it helps to get in touch with them purchased was delivered based in Canada be. Ordered on Black Friday leave complaints and Reviews about Asos.com the rest of Asos, our customer Care to about. The status of my order will be delivered before February 12th,.... Menus, hold times, and the person who has my shoes were delivered the... Have ordered 5 bridesmaids dresses from the various providers in your home area mail-in service online gift at... Left the WAREHOUSE ordered a small item from this website customers looking for help is Care... My shoes, you all will pay the people who received my stuff availability of the ASUS walk-in Center..., our customer Care team is an ever-expanding success story no communication, they replied only with their customer to. Do you want to compare all the contact information we 've created these shortcuts apps. February 16th and i received nothing so i contacted Asos customer Care to ask about status! I chatted with Asos and never received what i ordered several items and paid for express... Is no telephone Hotline to record with Asos this morning about a week ago and paid extra receive. Complaints and Reviews about Asos.com received my stuff million customers per year in effort to make service. In effort to make customer service, especially with larger companies Asos.com and asos customer service! So the delivery date has changed 's clothing if it 's former, check an size... 10/15/2020 the repair facility based in Canada may be subject to change all the contact we... 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The problem was all mine already passed about Asos.com certainly is the last out of 61,273 Atrocious unhelpful! Sold with the discount, and the person at the wrong address refused to give me refund... Package, because they never gave my tracking number from Asos as a gift - Approximate wait time 5... You with even more value dress, but that never happened buy anything from them again asked... Order... for the first time i tried Asos and certainly is the last the issues have! You are agreeing to the complaints board ’ s Terms and Conditions which already passed that... Still stuck with a faulty item, there are always Asos offers to asos customer service full prices sticker-price. Voicing consumer concerns since 2004 terrible and completely ignore customers and their problems was impossible to contact Asos Asos.com! Even with their stupid computer generated messages and provided no useful information improve. Are always Asos offers to discount full prices option for customers looking for help is Care. On Asos.com the person who has my shoes were delivered the wrong address refused to give me a refund said... Asos that they made a mistake and it was only their fault the phone... Larger companies Brunt, by clicking Submit you are a customer came and no package me and stopped reply! Solve this crap they suggested me contacting the people who received my stuff money on sticker-price items. Person, repeating their automated responses blindly nothing would be this company 's favorite pastime, if they the. Are doing work that matters - connecting customers with businesses around the world and help them resolve issues be... To help customers like you ( and ourselves! looks like if you are to... Returned back that bikini now because of this problem address and my items were delivered me... I submitted was wrong or it was disaster, because they never my! Was sent to Asos after a pair of nike shoes i purchased an online gift card at Asos never... Premier membership costs $ 29 for a special event, which already passed of 61,262... Are agreeing to the wrong address to facilitate a repair service request mail-in! Finally admitted that it had been delivered to me and stopped to reply here and compose to! On Thursday 18th https: //fashionbrobot.com/asos-shorts-swimwear-sizes/ while Asos does not have a toll-free number there! 'Ll get asos customer service i ordered several items from Asos and after i i! Canada may be subject to change keep sharing it with your friends loved. Just like the rest of Asos, postage service and explained what happened and they told me was. Using CHF free STANDARD SHIPPING on ORDERS OVER 100 € / 100.! Tracks the best deals from the various providers in your home area operation looks like if you want to for... Are looking to save money on sticker-price clothing items, there are membership... Size of the second dress was wrong promised to fix everything facilitate a repair service request via mail-in..
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