To check your ride and purchase history, just head to the app "Menu" and select "Ride Credit." If you have less credit remaining than a full ride fare, we'll deduct any remaining credit and charge the rest of the fare directly to your card on file. To ride alone, you may book a. discounts may apply. ViaPass holders are prohibited from booking a ride on behalf of another person or party, and must be present in all bookings made with their ViaPass. Get a ride from a friendly driver in minutes. Book a ride in real time! If you are booking a ride from a Metro station in your zone, please look for signs for the designated Via pickup area. Once the ride is booked, the app will show you the driver's name, the car's make and model, the license plate number and the driver's expected time of arrival. In the app, zoom out from your pick-up spot or click the small compass icon in the bottom right, and you’ll be able to follow the vehicle on the map as it approaches. Bring on the deals! Take up to four (4) shared rides per day within Manhattan capped at $12 per ride, all day every day with the Manhattan 24/7 ViaPass, or Monday-Friday between 6am-9pm with the Manhattan Commuter ViaPass. Via operates on-demand only. • Book a ride … Via Customer Support – Via Phone Number Customer Support Hotline. Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd like to buy. VIA Link is transit service when you need it. You can also tap the "1 Passenger" tab above the place pins to add riders. Minors between the ages of 13 to 18 may have their own member accounts and ride with Via unaccompanied, but they must have consent from their parent or guardian. Download the Via app from your smart phone’s app store. The cost of tolls will be distributed between the booking parties on board. Copy the HTML code here. Fares are subject to applicable tolls - the cost of tolls will be distributed between the booking parties on board. Please note, there are no additional costs for +1s on. Simply enter your workplace e-mail address (or your employer's e-mail address) where you would like your Business Profile ride receipts to  be sent. Starting today, you can sign into the ViaPartner App & drive with Via DC. For. On weekdays after 8pm and before 6am, and on weekends, your fare will be based on how far you go, when you ride… As of May 16, Via has an expanded zone in El Monte to connect with more riders. Tips are non-refundable. ‎Via is the new smart, affordable & easy way to get around your city. Via’s sophisticated routing technology will give you turn by turn directions to your riders’ pick … Hi there! You can also enable our auto-refill feature and ensure your credit is topped up when you're running low! You can also manually type your address in the search bar and select the correct one from the drop down. Your fare will be based on how far you go, when you ride, and the number of +1s in your party. If you’re using Via while in Chicago or DC, you’ll need to buy extra Ride Credit or a local, *Terms & Conditions: The ViaPass price includes a NY Black Car Fund fee. and All the details, including exact pick up location (remember it may not be where you booked) and information on the car picking you up, will then be displayed. Sometimes, the app will give you the address or business name at your pick-up spot to help you find it. Note: Interstate rides to/from Newark International Airport are not charged any tax. Discounts may not be combined; maximum one discount per ride. Rides are available Monday to Friday, 6AM to 12AM and Saturdays and Sundays 8AM to 10PM. Via's mobile app connects passengers who are headed the same way, allowing riders to seamlessly share a premium vehicle. This will include the license plate number, the sign number that the Via will be displaying, as well as the type of car.When the Via-cle is approaching, we'll send you a quick reminder text with this information (as well as the pick up spot). Via only takes a 10% commission on rides, far lower than Uber or Lyft (cities also take a cut, so the overall commission is 15-20%). Think of Via as a bus that’s smart enough to come when … You saved my … ", 1-week Manhattan 24/7 ViaPass – $89 + tax, 4-week Manhattan 24/7  ViaPass - $289 + tax, 4- week Manhattan Commuter ViaPass - $239 + tax, is activated when you take your first ride*, Additional fees apply for +1s (additional passengers), Cancellations and No Shows are charged at $3 each, Free and/or discounted rides are limited to a total of 4 per day, is only valid for rides within NYC. You can Via in NYC, Washington D.C., Chicago, and more. Ride with Via; Menu; Welcome to #TeamVia! If you ride does not end up being shared, you’ll be responsible for the full fare. Remember: Via is a community, and you’re sharing your ride with other members. Note: You may still make one other pick up and multiple drop-offs on ViaExpress rides (so there may be other riders already in your vehicle when you get in). Starting TODAY, Via NYC is available 24 hours a day, 7 days a week We ️ our $5 fares and we know you do too, so you'll continue to ride for just $5 in Manhattan during commuting hours. Cancellations and No Shows are charged a $3 fee. We believe all people have a right to easily access the transportation and mobility options they … Tips are not taxed. Via is the world’s leading provider and developer of on-demand public mobility. Don’t forget – when you’re on the road, you can always text or call Via Ops for assistance. For assistance, you can send a chat, Fares are subject to applicable tolls - t. Nope. VIA uses technology that matches people who have ordered rides headed in the same direction and will bus them in groups. If you experience a problem with Via’s mobile app or run into other issues using the service, please contact Via’s customer service line at +1 833-917-0697 or email Via at losangelesriders@ridewithvia.com, Media InquiriesMetro Media RelationsBrian Haashaasb@metro.net, Metro Board of Directors Meetings + Agendas, I-5 North: SR-134 to Magnolia Empire Project, Independent Taxpayer Oversight Committees, Transportation-Oriented Development (TOD), delivered thousands of meals to vulnerable Angelinos, If you need extra assistance, toggle the "Wheelchair Accessible" option in your account profile, Set your pick-up location and add your destination and address. Via is the smartest way to get around NYC. Select cities also offer private rides, as well as direct door-to-door transportation. : You may still make one other pick up and multiple drop-offs on ViaExpress rides (so there may be other riders already in your vehicle when you get in). How can we help? Reminder:  Your ViaPass will auto-renew by default. Children under the age of 13 may only ride with Via when accompanied by a parent or guardian. **“When your Shared Taxi ride is shared, you’ll receive a 40% discount off the TLC metered fare (including extras) for any shared portion of your trip. Great Pay. • Book a ride on your phone • Get picked up on a nearby corner • Share your ride with others The ease of pricing is one of Via's selling points: in Manhattan, rides are either $5 or $5.95 each way, depending on time of day. How to ride … Rides are available Monday-Friday from 6am to 9pm, and Saturday from 9am to 9pm, anywhere in our operating zone, including Downtown Arlington, UTA, the Entertainment District, the Parks Mall, the Highlands, and the Centreport TRE Station: The app will count down the minutes to your vehicle’s arrival, and we’ll send you a text when the vehicle is two minutes away and again when it arrives. Shared Taxi fares are calculated using the meter. If you need extra assistance, toggle the "Wheelchair Accessible" option in your account profile. for Apple You'll be able to switch between your Business and Personal profile when booking a ride. After a ride has been booked, you can cancel it by selecting the "Cancel Ride" option, at the bottom of your phone screen. What if I'm late - will the driver wait for me. Via's technology is deployed worldwide through partner projects with public transportation agencies, private transit operators, taxi fleets, private companies, and universities, integrating with public transit infrastructure to power cutting-edge on-demand mobility. A few reasons why I was interested in Via: Unlike uberPOOL and Lyft Line, the rate never changes, no matter the distance. Are you looking for some answers about Via? You'll receive an estimated time of arrival and may be asked to walk a short distance to meet your ride. (Note: our app does not currently support different drop-offs for riders traveling together, so just make sure you're all going to the same place!). Fares are subject to applicable taxes and tolls. Find a great route, and tweak it with our planner. You can also purchase a ViaPass under "Menu" - "ViaPass" in the app. In Chicago, it's $3.95. You'll seamlessly share your ride … © 2020 Via Transportation Inc. All rights reserved. Your fare will be based on how far you go and when you ride, and you’ll always see a guaranteed, low price for your ride – just check your app before you book. Unlike competitors like Uber … You won’t see ViaExpress on every ride, but any time our wicked smart algorithm finds a ViaExpress route, we’ll show you that option in the app. ViaPass discounts may apply. If you have a large number of items, we suggest booking a. Via reserves the right to deactivate any ViaPass it determines to be used in violation of these terms, with immediate effect, and without refunds. Via is an on-demand, shared ride … Can I request a specific time for my pick up? Available while supplies last. When you request a Via ride, you’ll be matched with a driver who’s headed in your direction. Via is the smartest way to get around NYC. The cost of your Via ride will depend on a few factors. When riding under your Business Profile, you will not be able to use your ViaPass, Commuter Benefits card, or any existing Ride Credit. Ride-hailing companies like Uber (UBER) and Lyft (LYFT) and Via are seeing steep declines in ridership as populations around the world stay home to contain the novel coronavirus, or COVID-19. To keep riding, download the Metro Micro app here **“When your Shared Taxi ride is shared, you’ll receive a 40% discount off the TLC metered fare (including extras) for any shared portion of your trip. Once you accept the first ride of a trip, Via will automatically assign new pick ups to your device. Contact Via at the following number: 917 259 6392 You can also email Via by using their online form, locate here. Additionally, you can contact the driver partner at any time directly through the app by pressing the small green phone icon located on the right, at the bottom of the screen. Check your app to find the exact pickup spot! 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